Hi, Reded.

I did originally phone the urgent help number but a recorded message asked for my account number and Pin. When I followed their instuctions the message said I used an invalid number.

When I e-mailed Customer Service I got an almost instant reply saying I had to download a particular form and fax it to them or deliver it to a TAB outlet.

Then later in the day I got a further e-mail with details of being able to phone for a reactivation of my account.

I did so, and the C.Service person was most helpful and reopened my account.