https://en.m.wikipedia.org/wiki/Westfield_Group

No, not in WA.
Don't quote me, but Westfield are , or were a major shopping mallers.
In some of those malls there are I.T. help desks, actual humans face to face. I take my phone and tablet to them and it gets sorted for free.
If it's Apple, ya find the Apple help desk, and so on.

In S.A. it's Westfield T.T.Plaza for Samsung


Better than offshore call centres.