As I suspected, just got email from them

"We wish to advise on progress resolving our current service outage.

The problem was caused by a database corruption arising from a server meltdown at our web site hosting company 10 days ago.

We have been rebuilding the form database since then but have had difficulties with corrupted backups.
We believe that we have now identified all these problems and are now in the final stages of creating a new up-to-date database.
We hope to resume normal service early next week.

Sincere apologies to all our clients for this interruption to your service.
When service resumes all subscribers will have 1 month added to their subscription to compensate for the service outage."

Pretty good of them to add a month.

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